Resources

You can expect to have the account set up process completed in about a week, with more complex accounts taking longer to configure.

Depending on the size of your company, the time spent in each stage of the account set up process is approximately:

We have all new clients set up with a credit card for payment of at least the first 3 invoices to establish a payment history. There are instructions how to enter the CC information in your credentials email, and if you have done that, please let the client success team know so we can turn the ordering on for you. If you have not yet entered the information, once you do and let client success know, the ordering will become available on your account.

Prior to starting any background, you’ll need to have your candidate’s fill out authorization forms that provide consent to have the background searches performed. If you do not currently have authorization forms for your screening program that allow for our company to process your background requests, please reach out for information on how to obtain sample language.

“No Reportable Records Found” means no records were reported that met the reporting criteria for the search.

When you are logged into the system, and on the report results page there is a box labeled Client Notes below the search summary. You can input your questions here and a member of the team will get back to you shortly. You will receive an email notification letting you know to log in and view the response once it is posted.